Terms & Conditions

All content included on our website is the property of Blossom Tree Social, our affiliates or other relevant third parties. Terms and conditions:

By using our website you acknowledge that all our content (such as text, graphics, images etc) is protected by copyright, trademarks and database rights. Nothing on this website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.

You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any content without the written permission from Blossom Tree Social.

You may not use our website for any of the following purposes:

  • in any way which causes, or may cause, damage to the website or interferes with any other person’s use of our website
  • in any way which is harmful, illegal, abusive, harassing or threatening
  • breach of any applicable law, regulation, governmental order
  • making, transmitting or storing electronic copies of content protected by copyright without the permission of Blossom Tree Social.

When registering your details:

  • You must ensure that the details provided by you on registration or at any time are correct and complete.
  • You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
  • We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

You may cancel your registration at any time by informing us in writing to info@blossomtreesocial.com

Working Week

I will respond to your emails within 24 hours during the working week. All effort will be made to respond to all emails over the weekend but if I am unavailable, I will make contact as soon as possible thereafter.

If you need to speak with me, I am happy to set-up a scheduled time. If it is your preference, we can set up a recurring check-in call if you have my social media management service.

Rush Jobs

I understand that no matter how much we plan, things pop up and must be dealt with immediately. I will always be honest as to whether I have the capacity to fully complete the task or discuss ways in which I can assist that time allows for.

Holidays

My business observes all UK national and religious holidays. This means that if you have any deadlines during this time we will need to take into account these holidays. If I take a holiday at other points in the year I will give you advance warning should I feel it will affect the agreed work. If I feel I will not be able to fully engage on the platforms during any holiday then your invoice for the month would be reflected to show that.

Confidentiality

Confidentiality is very important to me so you can be sure that all of your private information is protected.  If you share your passwords with me you can be sure that the information is encrypted and stored off-line.

Reviews

I suggest a three monthly review to discuss progress, hours and pricing. Particularly after the first three month. Giving us the opportunity to review all elements of our working arrangements.

Notice period

If I am completing social media management services and you wish to end our arrangement then I require 1 months’ notice. I will offer you 1 months’ notice should I need to end the agreement also.

Payment for social media management services

Payment is due in advance of the work. Invoices will be issued towards the end of each month ready to commence the next month’s work. Payment can be made by BACs and should be paid within 14 days.

Payment for audit or 1:1 services

Payment is due in advance of the work. Once you have requested an audit, I will issue an invoice that needs to be paid within 14 days. Once I have received payment I can complete the audit (and schedule 1:1 depending on service requested). Failure to cancel your 1:1 within 24 hours of the scheduled time or failure to attend will result in you loosing your scheduled slot, no refund will be provided. If you rearrange your 1:1 before 24 hours of the scheduled time, your slot will not be lost if you schedule again within 14 days of the cancellation.

Any Problems?

If you have any problems or are unhappy about any element of the work I carry out for you, please do not hesitate to speak or email me so we can resolve any issues. I hope you find my work to be of excellent quality, I do however welcome positive and negative feedback.

How To Contact Me:

Sarah Hartley

Email: info@blossomtreesocial.com